For orders where payment has been confirmed by 12:00, we will process your order on the same day, however, for orders or payments made after 12:00, we will process your order the next day.
*Please note that if the next day is a Saturday, Sunday, public holiday, or a company-designated holiday, we will process the shipment on the following weekday.
As delivery dates may vary depending on the region and product, you can check the detailed delivery date on the order confirmation page.
Yes, of course it is possible.
If you contact us within 7 days of receiving the product, we will process the return or exchange.
For detailed return policy, please see our Usage Guide page or contact us via our contact form.
If the product is defective or faulty, we will repair or replace it if you notify us within the warranty period.
We accept multiple payment methods, including credit cards (VISA, MasterCard, American Express, etc.), Shop Pay, Apple Pay, Google Pay, convenience store payments, and bank transfers.
Please see the checkout page for more details.
If you wish to cancel your order, please contact us using the contact details provided in your order confirmation email.
We will check the order details and proceed with the cancellation procedure as soon as possible.
If the item is damaged, please contact our customer support within 7 days of receiving the item.
Depending on the situation, we will proceed with the return or exchange procedure.
■Contact Information [Authorized Distributor]
Babacho Hardware Co., Ltd.
0256-32-2251
Maintenance methods for camping equipment will vary from item to item, but a general rule of thumb is to wipe it down and dry it after use to keep it clean.
For detailed maintenance instructions, please refer to the care guide for each product.
Although we do our best to manage our inventory, popular items may be temporarily out of stock.
You can check the stock status on the product page.
If you would like to be notified when an item is back in stock, please register using the notification request form on the product page.
Shipping costs vary depending on the size and weight of the product and the delivery area.
Exact shipping costs will be displayed for your reference during checkout.
You can also find it on our Shipping Policy page.
We also offer free shipping promotions on orders over a certain amount, so we recommend taking advantage of this.
Of course it is possible.
The procedure is as follows: first, please contact us using the inquiry form to let us know that you would like to have your knife sharpened.
Next, you will send us the Masurao hatchet, and we will return it to you after sharpening it.
In this case, the customer will be responsible for the shipping costs.
Please send your Masarao hatchet to Babacho Hardware Co., Ltd., the official distributor of Chikyugi Shop.
[Shipping address]
〒955-0861
2-7-5 Kitashinbo, Sanjo City, Niigata Prefecture
Babacho Hardware Co., Ltd. Masurao Hatchet Sharpening Department Phone: 0256-32-2251
The resharpening fee is 1,100 yen.
Please make payment by bank transfer.
We will be able to return your item to you approximately 10 days after receiving it, but this may be delayed depending on weather and traffic conditions.